"Just a Little About Us"

From the smallest door ding to a non-drivable collision our trained and certified staff is here to repair your vehicle to factory specifications and return it back to you with the same safety and integrity that you received when you purchased your vehicle, not to mention washed and vacuumed.

We could bore you with the advanced factory training our staff receives year after year that is only available to a dealership or the Worldwide recognized certification of I-CAR Gold and ASE status or even explain about our Dupont paint line which is the world leader supplying the original factory paint on your vehicle. Even the latest state-of-the art equipment for repairing your late model vehicle. But you should expect nothing less from your repair facility.

Let me touch a little on insurance company claims procedures. Many times when confronted by an insurance company whether your company or the company of the person who hit you. They may try to persuade you to have repairs completed at one of their "Preferred Shops" Some tactics may include Guarantee, Warranty, Time or even Discount. Many of these programs have been developed by the insurance company with their best interest In mind. Remember; it's your vehicle and your decision on where you want the repairs completed.

"What to Expect After an Accident"

Call the police and make a report and exchange information with all parties involved. Do Not rely on the police to share personal information on the other party, "get that information yourself." This can expedite the claim process and ensure your vehicle to be repaired without delays.

When speaking with an insurance company "Take Charge" tell them you want your vehicle inspected at your dealership. All insurance companies will be more then willing to meet with you and the body shop manager at the dealership to inspect damages.

Supplemental damages are very common in collision repairs. These additional costs can occur from price increases or secondary damages found after the vehicle has been disassembled. Repairs don't evolve around an agreed amount of money, but an agreed repair philosophy and part usage. We will take charge of your repair process and recommend the highest quality repair with safety, warranty and customer concerns as priority.

Finally, make the decision with the insurer up front on how you would like the repairs paid, directly to the shop or to you. This can also be frustrating when time to pay for the repairs.

If your are still uncertain about a repair commitment, call me directly:

Bob Sanford
BodyShop Manager
330-723-3291 x 117
bsanford@medinaautomall.net

"Our Warranty"

Medina Auto Mall Body and Collision Center,hereby provides a Lifetime Warranty on repairs performed by the shop. This Lifetime Warranty is valid only for as long as you own the vehicle stated herein, and is for the person to whom this Lifetime Warranty is granted and whose name appears herein and on the original work order. This is a labor only, fragmented four-part Lifetime Warranty, and stipulations pertaining to each fragmented part are stated hereafter:

1. METALWORK: Medina Auto Mall Body Body and Collision Center, provides a Lifetime Warranty, from effective date stated herein, on all metalwork and framework, to include welding and the application of materials utilized in making collision repairs against cracking, flaking, pitting or deterioration, excluding rust repairs. The Shop will repair and repaint, excluding rust repairs, any metalwork warranted hereby, when claim is made within warranted period, unless caused by or damaged resulting from unreasonable use, lack of maintenance or care of the vehicle.

2. PAINTING, STRIPES and DECALS: Medina Auto Mall Body Body and Collision Center, provides a Lifetime Warranty, from effective date stated herein, on painting-related priming and painting work against solvent blistering, peeling, hazing, and excessive loss of pigmentation, and, a Lifetime Warranty on the application and adhesion of decorative stripes and decals, excluding those defects which are caused by extreme environmental conditions to which the vehicle may be exposed. The Shop will re-prime, repaint, re-stripe or re-decal the specific section or sections of the vehicle warranted hereby (excluding rust repair), when claim is made within warranted period, unless caused by or damaged resulting from unreasonable use, lack of maintenance or care of the vehicle.

3. MECHANICAL REPAIRS: Medina Auto Mall Body and Collision Center, provides a Lifetime Warranty, from effective date stated herein, on all mechanical repairs pertaining directly to original collision damage. The Shop will re-repair any mechanical assembly or component warranted hereby, when claim is made within warranted period, unless caused by damaged or resulting from unreasonable use, lack of maintenance, or care of the vehicle.

PARTS: Medina Auto Mall Body and Collision Center, provides a Lifetime Warranty, from effective date stated herein, unless mfg. Warranty is less or more, on new parts installed by or at the Shop. (Please Note: Shop warranty does not exceed Mfg. Warranty.) The Shop will repair or replace any defective part warranted hereby, when claim is made within warranted period, unless caused by or damaged resulting from unreasonable use, lack of maintenance or care of the vehicle.

LIFETIME WARRANTY  stipulations  mentioned  above  hereof  are  made a part hereof as though fully incorporated herein, and that said Shop agrees to be bound by each and every one thereof.

THIS WRITTEN WARRANTY  shall  be  null  and  void  if the repair  is altered,  adjusted or tampered  with by any person  not authorized  by Warranty Grantor.  This  warranty  is  not transferable.

SPECIFICALLY EXCLUDED:  A. Incidental costs, such as towing fees, car rental charges, travel expenses, or assemblies and components are not specifically covered by this LIFETIME WARRANTY, nor are consequential  damages  such  as damage  to other  assemblies and components resulting from a defective  part or            installation  of  such  part  installed  or repaired  during  the repair.

B. Rust  through,  and/or damage  caused  by  rusting  of interior  or exterior  non-replaced panels is not covered.